Frequently Asked Questions

We ship within Italy. We currently do not offer shipping outside of Italy.

Orders are carefully prepared and shipped once all purchased products are available. When the ordered products are available, the order is generally prepared and handed over to the courier within 24/48 hours of production or baking, in accordance with the scheduled shipping days. In some cases, especially for fresh, artisanal, or not immediately available products, shipping may take up to 7 business days from the order date. If you have any other questions, you can consult the shipping policy page.

If an order contains products with different preparation times, shipping occurs when the entire order is complete. This way, we can prepare and ship all purchased products in a single delivery.

Shipments are handled by GLS. When your order is dispatched, you will receive tracking information, if provided by the delivery service.

Shipments are made from Monday to Tuesday, excluding holidays. This choice serves to protect product quality and reduce the risk of packages being held over weekends, holidays, or periods when the courier does not carry out regular movement.

Orders ready after Wednesday can be shipped starting from the first available shipping day of the following week (i.e. Monday). If one of the shipping days coincides with a public holiday, the order can be entrusted to the courier on the next available day, compatible with the scheduled shipping days (Monday and Tuesday).

Within 24/48h, except for exceptions listed on the shipping policy page.

When the order is shipped, you will receive available tracking information, if provided by the courier's delivery service.

Shipping costs are €8.90, with an additional charge for Sardinia.

Yes, shipping is free for orders over €59.90.

Yes, in-store pickup is also available, as indicated during the purchase process. For fresh or perishable products, it is important to observe the pickup times indicated by the bakery.

Before confirming your order, please carefully check your first and last name, full address, house number, postcode, city, province, telephone number, and any useful notes for the courier. Incomplete or incorrect data may cause delays or failed deliveries.

In case of non-delivery, you will need to follow the instructions provided by the courier. For fresh or perishable products, it is important to collect the package as soon as possible. Any problems caused by failure to collect, incorrect address, or repeated absence of the recipient are not attributable to Panificio Perrone.

Yes, Panificio Perrone dal 1890's products are artisanal food items, fresh, dried, or packaged, prepared with care according to availability and production times.

Yes, the products are handcrafted. This is precisely why they may show slight differences in shape, color, weight, appearance, or packaging compared to the images on the website

No, the products are made without preservatives.

Product images are for illustrative purposes only. As these are handmade products, there may be slight differences in shape, color, weight, appearance, or packaging compared to the images on the website.

We recommend storing bread at room temperature, in a paper bag or a clean tea towel, away from heat and humidity. This allows the bread to breathe and better maintain its structure.

The shelf life may vary depending on the type of bread and storage conditions. In general, properly stored bread retains good characteristics for a few days. To best enjoy it, we recommend consuming it within the first few days after delivery.

No, in most cases the refrigerator is not recommended because it tends to make the bread go stale faster. If you want to store it for longer, it's better to freeze it.

Yes, bread can be frozen. We recommend dividing it into portions before freezing, so you can thaw only the amount you need.

You can warm it in the oven for a few minutes, preferably after lightly moistening the surface. This will make the crust more pleasant and the bread will regain some of its fragrance.

Dry products, such as taralli, cookies, and similar items, should be stored in a cool, dry place, tightly sealed in their packaging.

We invite you to carefully read the information on the product sheets before purchasing. The product sheets are the main reference point for ingredients, characteristics, and dietary information.

In case of allergies, intolerances, or specific dietary requirements, we recommend contacting us before purchasing. This way, we can help you choose the most suitable product for your needs.

Yes, products may be manufactured in facilities where allergenic ingredients are present or processed; however, we invite you to consult the product page containing the product's ingredients.

The order is processed after payment confirmation. Panificio Perrone dal 1890 reserves the right to cancel or refuse orders in the event of incomplete data, failed payment, product unavailability, or order anomalies.

If you realize you have entered incorrect data, please contact us as soon as possible at panificioperronematera@gmail.com. We will do our best to assist you, but we cannot guarantee changes if the order is already being prepared or has already been handed over to the courier.

We do not accept returns due to the nature of the product.

If the product received is damaged, incorrect, missing, or does not conform to the order, please contact us as soon as possible at panificioperronematera@gmail.com. Each request will be evaluated on a case-by-case basis.

In the message, please include the order number, the first and last name used for the purchase, a description of the problem, photos of the product received, and photos of the external and internal packaging if the package is damaged.

In the event of a verified issue, Panificio Perrone dal 1890 will analyze each case individually to determine how to proceed.

Upon delivery, check the condition of the package. If the packaging appears visibly damaged, wet, open, or tampered with, we recommend that you report it immediately to the courier as this is their responsibility.